职位 北美洲

Field Service Technician

White Plains, New York

RCS, the World’s Largest Broadcast Software Company, has a rare full time opening for a Field Service Technician. This position can be in most US cities.

The RCS Field Technical Services team assists world class broadcast facilities across North America, the Caribbean and beyond. The Field Service Technician’s primary role is to work with customers during the commissioning process and subsequent training of RCS products while onsite and/or remotely. Our priority is to successfully transition customers to our products and ensure they have nothing less than a stellar experience with our team and our software.

The Field Technical Services team is a division of the RCS Customer Experience department which is a 24/7/365-day operation. This position is salaried without the eligibility for overtime and a typical work week is 40 hours with the possibility of some unusual hours. The job requires travel up to 75%; domestic and international.

Duties & Responsibilities
• Frequent travel to customer sites to install hardware and configure software.
• Leads system installations, upgrades, configurations, and maintenance.
• Ensure broadcasting/telecommunications equipment is robust, and reliable.
• Monitors the identification, prioritization, and prompt resolution of system-related issues.
• Conduct training for both individuals and large groups.
• Documentation of every customer interaction including daily installation reports.
• During non-travel weeks this position is responsible for technical support via phone and email.

A qualified applicant should have the following training, education, certifications, and/or equivalent on the job experience:
• Windows Operating Systems and SQL Server
• Basic LAN administration, setup and configuration.
• Prior telephone troubleshooting or call-center experience.
• Strong customer service and communication skills.
• Propensity to learn with a positive attitude and work ethic.
• Radio and/or TV broadcast experience.
• Radio Automation setup and configuration experience including hardware and wiring.
• Working knowledge of broadcast hardware including analog, digital and AOIP devices.
• Experience with RCS Products; Zetta, NexGen, RCS News and/or GSelector is an advantage.
• Prior experience traveling in a technical capacity.
• Ability to lift 40 pounds for purpose of moving and installing hardware.
• Fluent in Spanish is a PLUS!

Send Cover Letter and Resume to: Jobs@rcsworks.com

职位 欧洲


Frankfurt - RCS Deutschland

RCS Deutschland bietet auf Bewerbung einen 3-monatigen Praktikumsplatz mit folgenden möglichen Schwerpunkten:

- Radio: Musikredaktion
- Radio: Technischer Sendeablauf und Studio-Automationssysteme
- Radio: Werbedisposition

Das Praktikum wird für Bewerber angeboten, die dies im Rahmen eines Studiums oder einer Ausbildung in den Bereichen Medien oder Informationstechnologie durchführen möchten. Praktikumsdauer nach Absprache, jedoch nicht weniger als zwei Monate.

- Routine im Umgang mit PCs und Standardsoftware
- Gutes Deutsch und Englisch
- Flexibilität und Fähigkeit zur Arbeit in kleinem Team
- Spass am Kundenkontakt und gute Umgangsformen

Ein Praktikum bei RCS bietet
- Gelegenheit zur Mitarbeit im Bereich Medien, in Deutschland und international
- Vielfältige Kontaktmöglichkeiten in der nationalen und internationalen Medienbranche
- Wertvolle Erfahrungen als sinnvolle Ergänzung zu Ausbildung und Studium
- Möglichkeit zur Mitarbeit in technischem Support, Projektplanung und -ausführung
- Nach Verfügbarkeit auch Teilnahme an Schulungen

Bitte schicken Sie Ihr Bewerbungsschreiben mit relevanten Informationen an

khk (at) rcseurope.de

Bitte keine telefonischen Anfragen!

职位 亚太地区

Product Support Specialist

Christchurch, New Zealand

RCS New Zealand has an immediate opening in its acclaimed Technical Support Department, based in our Christchurch office.
Every day we provide support and consultation to broadcasters using our software throughout New Zealand and internationally. No two days are the same and if you like working in a fun, challenging and varied environment you will feel at home in the RCS Support department.

We provide support 24/7/365, so some flexible working and travel is required.

The Support department’s activities include:
• Handling phone calls, emails, remote support and social interactions from customers in New Zealand and internationally. Documenting interactions and guiding customers to solutions.
• Working with a small local team and a wider pool of international colleagues to provide timely and accurate answers on subjects as varied as A-list rotations, GRP Bookings, SQL Server Service Packs and Audio Normalisation.
• Working on site to install RCS software products and integrate them into the customer’s business workflow.
• Providing training and consultation to our customers so they succeed with our software to produce compelling content.
• Working with the local New Zealand software development team to further extend product capabilities.

Who are we looking for?
• We are looking for inquisitive people with well-developed troubleshooting and investigative skills. You will be able to simplify and deconstruct customer reports into their component parts and explore and evaluate them systematically.
• Ability to prioritize and react calmly. Your experience in live Radio, Television or other high-pressure work means you know what to do when that Off-Air call comes in.
• You may have worked for a broadcaster and have experience of working in a broadcast Programming, Traffic or Engineering environment. You will have in-depth knowledge of modern business software, ideally broadcast software such as Airwaves, Aquira, GSelector, NexGen or Zetta.

The ideal candidate should possess excellent customer service skills and a team focus. Candidates should have a good understanding of the complexities involved in running and supporting modern business applications, including knowledge of Windows Operating Systems, IIS and SQL Server. You should also be motivated to self-directed learning, have strong troubleshooting, follow-up, interpersonal, verbal and written skills.

Send Cover Letter and Resume to: jobs@rcs.co.nz

No telephone calls, please.

职位 南美洲



职位 非洲



职位 中东和北非地区